My Dropbox account was closed due to inactivity; how can I restore my files?

nomadshot wrote:

What other possible reasons could there be for them to delete my account?

If I had to guess, they didn't delete your account. Either you're signing in with the wrong email address and have another account out there, or your account was compromised.

The most likely scenario is that you have a second account under another email address. We see this all the time here. Go through each email account and look for messages from Dropbox. Whichever email address is receiving messages is likely the address you used for the account.

The other possibility, which has happened a few times though rare, is that your email address was compromised and was used to take over your Dropbox account. The way that usually works is someone gets into your email. They put rules in place to move/hide any emails from Dropbox so you don't see them. They then use your email to gain access to your Dropbox account. Once they get in, they change the email address on the account making it their own. Since they have mail rules in place, you don't see the messages from Dropbox about the change of email address. The next time you try to sign in results in creating a new, empty account because there's isn't a current account with your email.

If Dropbox closed your account, you would have received emails stating that. They don't just close an account without communication.

At this point you'll want to contact Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for trouble logging in. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues