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Forum Discussion
My Dropbox account was deleted by a business partner. How can I restore it?
FORMAL COMPLAINT: Unauthorized Transfer of Personal Account to Company Control
To: Dropbox Support Team / Data Protection Officer Subject: URGENT - Unauthorized Transfer of Personal Account and Da...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi swap0, thank you for taking the time to share your experience with us and I’m sorry to hear this happened.
From what I understand, you were invited to join a Dropbox team with your personal plan, and now it seems that your Dropbox account has been deleted. Is this correct?
First, it's very important for me to state that when someone joins a Dropbox team, the account and the content within become subject to the admin's control, in accordance with our Terms of Service.
With that in mind, in order to be able to regain access to the files, one needs to contact the team admin and ask them to restore their membership and then convert their Dropbox account to a personal plan.
Having said that, if this is something you've already tried, then it would be best to get in touch with our support team directly. If you've already done that, please make sure to share your ticket ID here, so that I can check the progress of your help request and add an internal note from my side, highlighting the urgency of the request.
Other than that, I’ll be here in case you need something else.
Mark
Super User II
Super User IIFrom what I understand, you were invited to join a Dropbox team with your personal plan, and now it seems that your Dropbox account has been deleted. Is this correct?
And just to add to this swap0 when you do this the onboarding makes it very, very clear that this is what is happening - so much so it tries to force you to set up a new account for it.
