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Forum Discussion
My Dropbox account was accessed by someone, and I've lost all of my files.
Device: N/A
Operating System/Browser (if using the web): N/A
Dropbox App Version (if using the app): N/A
Question or Issue
my dropbox was hack and i lose my all file. there is mssg for me like this below. if possible to get my file back? thxs.
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- Nancy
Dropbox Community Moderator
I’m sorry to hear this happened, hohok98.
If you hadn’t the chance already, please go through the info in this Help Center article and this one, as well.
Other than that, and due to the nature of the issue, I recommend getting in touch with our support team directly, so that they can help you and investigate this further.
To do so, please follow these steps exactly as they are (it's important that you're not signed in to any Dropbox account when you follow them). After that, please send me your ticket number here; this way, I can leave an internal note for you to our team.
Keep me posted.
- Rich
Super User II
My Dropbox account was hacked ...
The only way for that to happen is if the attacker knew your credentials (email address and password), or if they had access to your email account and used it to reset your Dropbox password. Be sure to check your email account for suspicious activity as well, and change your passwords, especially if you use the same credentials across other services.
