Forum Discussion

kyosyah77's avatar
kyosyah77
Explorer | Level 3
1 year ago

My email address has been deactivated, so I can't access the code that's sent by Dropbox.

my email link to Dropbox has been deactivated by yahoo due too longer time not use..how can i get back my dropbox acc because when i login,verification send to email already deactivated ..
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey kyosyah77! Hope it’s OK to jump in, too. 

 

In case you have any other devices still linked to this Dropbox account, please make sure to check their notifications first; the one-time code may be located there.

 

Let us know if this doesn’t help though.

  • kyosyah77's avatar
    kyosyah77
    Explorer | Level 3
    1 year ago

    there no option cause my older phone has faulty ..i also can't to reactivate my email using old id,
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for clarifying that, kyosyah77! We can log a ticket for you then to the email address you see here. 

       

      Let me know if that's OK and we can get things started.

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