Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

SRaj's avatar
SRaj
New member | Level 1
12 months ago

My email address is no longer active, so I can't login to Dropbox

Hi, the email that was used to setup my dropbox account is no longer active. I am therefore unable to access my account. I need to access so that I can update the email to my new email. I pay for my ...
account access
emails
security
SRaj's avatar
SRaj
New member | Level 1
11 months ago

Hi, I have contacted support but haven't received a ticket ID. Just in case the initial message didn't go to them, please send me the link to contact support

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey SRaj, happy new year!

This is the link to contact our support team, however, please make sure to follow Jay and Rich's advice about using a private browsing window to open it.

Let us know how it goes.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!