Forum Discussion

Jacelljac's avatar
Jacelljac
New member | Level 1
10 months ago

My email no longer exists and I can't receive the security code to access my account

Hi.  I pay for Dropbox at £9.99. My email is now closed, was a freeserve.co.uk. Now have a new phone & can’t log into the Dropbox as the verification code goes to the old email.  any ide...
account access
emails
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Sorry to hear about this, Jacelljac.

Do you perhaps have any other devices linked to your account?

If so, they will also receive the security code as a notification as well.

If you don't have any linked devices, I would suggest reaching out to our support team directly.

You can do that by opening a private browsing/incognito window and going to this page.

Make sure to use an email address you can access and submit your request, so our team can assist you further.

Let me know once you get your ticket number.

Thanks!

Jacelljac's avatar
Jacelljac
New member | Level 1
10 months ago

Hi Hannah,

thank you for your message. How do I open a private browsing/incognito window?

Jacelljac

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago
    Jacelljac wrote:

    How do I open a private browsing/incognito window?

    That depends on the browser you use. For instance in Firefox it's CTRL-SHIFT-P, and in Chrome or Edge it's CTRL-SHIFT-N. Look for the option in your browser's menu.

    • Jacelljac's avatar
      Jacelljac
      New member | Level 1
      10 months ago

      What about on safari 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        10 months ago
        Jacelljac wrote:

        What about on safari

        I'm not a Mac user. You'll need to look it up. Try Google, or just look in Safari's menu. It's probably an obvious option in one of the menus.

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