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Forum Discussion
My entire Dropbox account has been deleted after sharing with another user.
I joined another Dropbox account for a project, and unshared after the project was over. This appeared to just permissions system, but now all my files and folders have been deleted. After looking ...
Hi Rich,
I reached out to the team and they said there was no restore account option. They claimed to use the transfer option instead of deleting.
I'm not sure what to do next, because I still have no access to my files, and my account now behaves like it was recently opened. Are the files in posession of someone other than myself?
Rich
Super User II
Super User IIThey claimed to use the transfer option instead of deleting.
The only transfer option that exists when removing someone from a Business team account is to transfer the person's files to another member. Regardless of which option they choose, it starts with deleting the user.
... I still have no access to my files, and my account now behaves like it was recently opened.
Did you create a new account with the same email address?
Are the files in posession of someone other than myself?
Potentially, yes, if the team admin used the option to transfer your account's files to another member. Only the team admin will know this.
I'm not sure what to do next ...
I'd reach back out and ask them to double check the exact steps they took. They're really the only ones that can do anything about this. Dropbox can't recover an account that was deleted from a team. Only the team admin can do this, and remember that seven day recovery window.
