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Lettuce1's avatar
Lettuce1
Explorer | Level 4
2 years ago

My existing Dropbox account disappeared along with all of my files.

Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus...
account access
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying that. Was your Dropbox account previously part of a Dropbox team? If yes, is it possible your admin deleted it to remove you from team member?

 

If you check your recent Dropbox emails, do you see something that could explain the situation?

Lettuce1's avatar
Lettuce1
Explorer | Level 4
2 years ago

Hi- no not part of a team. And nothing in recent dropbox emails to explain it. I have found on my computers dropbox folders (one called 'Dropbox(old)' and another simply 'Dropbox'. These have all my files on there although unfortunately mostly unreadable as they were online only. So something or someone has done something to the account and the files have been put on my machines. Unfortunately I'm completely stuck on trying to access the files that weren't online only and it seems dropbox thinks my account is only a day old and empty, and a basic package.

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