Forum Discussion

Lettuce1's avatar
Lettuce1
Explorer | Level 4
2 years ago

My existing Dropbox account disappeared along with all of my files.

Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus...
account access
joe710's avatar
joe710
New member | Level 2
2 years ago

Same thing happened to me.  I think there may have been a breach to drop box.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    joe710, when was the last time you could normally access your Dropbox account with all your files in? 

     

    Do you have any other email addresses? 

     

    If not, can you check your current email address and let me know how long ago you received a message from Dropbox there?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!