Forum Discussion

Lettuce1's avatar
Lettuce1
Explorer | Level 4
2 years ago

My existing Dropbox account disappeared along with all of my files.

Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus...
account access
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I just checked, and it shows that your case remains open Lettuce1.

 

As a matter of fact, there was a response from you earlier today, is that correct? 

Lettuce1's avatar
Lettuce1
Explorer | Level 4
2 years ago
Hi Megan

Having finally got my account back for a couple of days it has happened again! I can’t log on as it doesn’t now recognise my password. Can you help me get a ticket again as I’m unable to get one without logging in again
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Lettuce1, I can see you’ve replied back to our support team. Let me know if you need further help here.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!