Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
longball75
5 months agoExplorer | Level 4
Need help accessing my account due to 2FA, and security one-time code.
Hello everyone! I am having the same issue as many people have had, but I am having no luck in getting it rectified and dropbox will not return any of my emails.
I had two devices authorized on my account. My desktop computer and my phone, both had access to my dropbox. The email I had attached to the account, was for a business that was purchased and absorbed, so those email addresses were replaced and we had no access to them any longer. My devices however still had access, and I thought I had changed the recovery emails to my new email, and apparently that is the case. I needed a new phone, and of course the device wasn't recognized, so it said it sent the one time code to the other devices. I went to check on my desktop, and windows had performed an automatic update and had restarted the computer and I was unable to login there as well suddenly. I tried answering all of the questions via the recovery page, and it says that some answers are incorrect, and since I set the dropbox account up in 2017 I may have some of the dates wrong, I just don't recall exactly, but I thought I had them right. So as it sits, my desktop cannot access it, despite previously working for 7 years and is a recovery device, and my new phone cannot access it because I need a recovery code. I traded the old phone in for a credit and completely forgot about the 2fa, until it was too late. Honestly I don't even recall adding 2fa on dropbox, because I never would have, but maybe it is a default setting, I guess I don't know.
I am a technical support specialist, and I had over 30 years worth of technical data, error codes, manuals and many other items that are irreplaceable. I even emailed dropbox to try and upgrade my account so I can use that account as a technical database for all of our technicians to utilize remotely in the field, but nobody will respond to me. I am at a loss, because this information is all of my personal stuff and is no longer available to me and I need it badly. If someone has a suggestion, I would greatly appreciate it, thank you.
15 Replies
Replies have been turned off for this discussion
- Hannah5 months ago
Dropbox Community Moderator
Thanks for keeping us updated, Longball75 !
I'm glad to see that your issue was resolved.
If you need anything else, let us know!
- Longball755 months agoNew member | Level 2
It took awhile, but we finally got it figured out. Thanks everyone for the help, much appreciated!
- Nancy5 months ago
Dropbox Community Moderator
No worries, longball75! We’ll be here, if you need something else.
- longball755 months agoExplorer | Level 4
Thank you. I wasn't trying to be pushy, just curious. I appreciate the response!
- Hannah5 months ago
Dropbox Community Moderator
- longball755 months agoExplorer | Level 4
I haven't heard anything yet, any idea what the expected time frame may be?
- Hannah5 months ago
Dropbox Community Moderator
Happy to help, longball75, and I hope you'll get to the bottom of this with the help of our support team.
Have a great day!
- longball755 months agoExplorer | Level 4
Thanks Hannah. Everyone has been a great help to me today and I really appreciate it.
- longball755 months agoExplorer | Level 4
I went through something similar last time I purchased a new phone, but I think since my laptop was still signed in, I was able to acquire the 6 digit code through there. I swear I changed my contact info for recovering passwords and secondary devices but I must not have, as none of those emails or devices are getting any texts. However since my desktop had done a reset after an update, dropbox was logged out of, and dropbox isn't allowing me back in through my desktop either, that is asking me for a 6 digit code also, so I am literally between a rock and a hard place.
- Hannah5 months ago
Dropbox Community Moderator
Thanks for the ticket number, longball75.
I can see that the ticket is with the appropriate team.
On my end, I passed your comments along and raised the priority of your ticket, so you'll be getting a reply really soon.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!