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heartleo's avatar
heartleo
Helpful | Level 5
2 years ago

No access to 2FA or security code, so I am having issues accessing my account.

Dear All/Team : my case is really disturbing, even I don't know how to start.. I'm having dropbox account, but i can't access it.. why ? bkz the 2fa is on my old number ( I lost my mobile, and I ca...
account access
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I'm afraid that without access to your old phone, or emergency codes there's not much that we can do heartleo.

 

However, what I can do is open a ticket on my end for you, in order to have a closer look into this, and make sure we've exhausted all our options. 

 

Would that be okay? 

heartleo's avatar
heartleo
Helpful | Level 5
2 years ago

Yes, plz...
this account even more than 16 years... when I say i lost my phone, bkz i was living in different country, and I get back to my home country.... i can share with you even both numbers (the one has gone, and the one i'm using now), and even if you try to check the old number (which i lost), you will see still not working....

just plz do your best...
and your help is highly appreciated.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi heartleo, I just sent you an email, I'll see you there! 

    • heartleo's avatar
      heartleo
      Helpful | Level 5
      2 years ago

      to this account, or the one i'm trying to recover it... shall i name it here

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey heartleo! Sorry to jump in. 

         

        Megan has emailed you to the email address that’s linked to your Community profile (as shown here). This is the only email we can contact you to, due to security reasons.

         

        Please don’t share your email address here, as it’s a public forum. You can reply back to Megan via email, and she’ll further help.

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