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heartleo's avatar
heartleo
Helpful | Level 5
2 years ago

No access to 2FA or security code, so I am having issues accessing my account.

Dear All/Team : my case is really disturbing, even I don't know how to start.. I'm having dropbox account, but i can't access it.. why ? bkz the 2fa is on my old number ( I lost my mobile, and I ca...
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey heartleo! Sorry to jump in. 

 

Megan has emailed you to the email address that’s linked to your Community profile (as shown here). This is the only email we can contact you to, due to security reasons.

 

Please don’t share your email address here, as it’s a public forum. You can reply back to Megan via email, and she’ll further help.

heartleo's avatar
heartleo
Helpful | Level 5
2 years ago

Hi, Nancy... and thank for passing by...
so you are telling me that Megan will send me an email (my private email)and I will reply to her on that one,, isn't .. this is what I understood !!
i want to take this chance to thank you all, for the effort, help and fast response.. really deep from my heart.. you & her are life savior 

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