Forum Discussion

heartleo's avatar
heartleo
Helpful | Level 5
3 years ago

No access to 2FA or security code, so I am having issues accessing my account.

Dear All/Team : my case is really disturbing, even I don't know how to start.. I'm having dropbox account, but i can't access it.. why ? bkz the 2fa is on my old number ( I lost my mobile, and I ca...
account access
security
heartleo's avatar
heartleo
Helpful | Level 5
3 years ago

Hi @Mark...

I open my dropbox account, but I couldn't find any email, I'm sure she send it , but I don't know where to look into it

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi heartleo, the email won't be in your Dropbox account. 

 

You need to check your email's inbox for it, can you give it a go? 

  • heartleo's avatar
    heartleo
    Helpful | Level 5
    3 years ago

    hi dear,

    yes I checked my email, but there's nothing there... even i checked the spam

    same my name as : 
    removed

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I checked again, and I can see the email on my end, and it was sent to this exact address. 

     

    In this case, heartleo, can you try to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more!

  • heartleo's avatar
    heartleo
    Helpful | Level 5
    3 years ago

    Hi Megan,

    I want to take this opportunity really to thank you, for your help and support,
    if you see the email from your side, means I'm looking in the wrong place...bkz i have no idea, where to look into the email rather than the gmail inbox... one small favor.. can you plz just tell me where to find it 

  • heartleo's avatar
    heartleo
    Helpful | Level 5
    3 years ago

    when you say : "...it was sent to this exact address. "... this address is where

  • heartleo's avatar
    heartleo
    Helpful | Level 5
    3 years ago

    Hello, dear

    I found it, and I replied to your email, according what you mentioned to do... sorry my bad...
    I double checked the spam folder, and it was there..
    i had the ticket #, so now what to do

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi heartleo! I can see you’ve now replied back to Megan. She’ll review your case, and get back to you as soon as possible in the same email thread, so you don’t need to do something else on your end for now.

     

    Cheers.

  • heartleo's avatar
    heartleo
    Helpful | Level 5
    3 years ago

    Yes I did...

    thanks both of you for the support and for following up

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