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heartleo's avatar
heartleo
Helpful | Level 5
2 years ago

No access to 2FA or security code, so I am having issues accessing my account.

Dear All/Team : my case is really disturbing, even I don't know how to start.. I'm having dropbox account, but i can't access it.. why ? bkz the 2fa is on my old number ( I lost my mobile, and I ca...
account access
security
heartleo's avatar
heartleo
Helpful | Level 5
2 years ago

Hello, dear

I found it, and I replied to your email, according what you mentioned to do... sorry my bad...
I double checked the spam folder, and it was there..
i had the ticket #, so now what to do

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi heartleo! I can see you’ve now replied back to Megan. She’ll review your case, and get back to you as soon as possible in the same email thread, so you don’t need to do something else on your end for now.

 

Cheers.

  • heartleo's avatar
    heartleo
    Helpful | Level 5
    2 years ago

    Yes I did...

    thanks both of you for the support and for following up

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