Forum Discussion

Martin A's avatar
Martin A
New member | Level 2
2 years ago

No access to email, in order to access 6-digit code.

Hello, Long story short; I can't get into my dropbox user.   On dropbox I need a 6-digit code to log in, even though I know the password of the dropbox user, but unfortunately this is sent to my...
account access
security
Martin A's avatar
Martin A
New member | Level 2
2 years ago

I don't remember exacly when I last logged into the account, but I don't think it's more than 12+ months. However, I've never had to use 6-digit number before, so this came as a big surprise. I've used the account from time to time for more than 10 years without having trouble with this …

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

It usually appears when you are logging on at a new network or as a security check. 

 

The only people who can possibly help, I'm afraid are support. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!