Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

rnacreous's avatar
rnacreous
New member | Level 2
8 months ago

No authentication history for previous authenticator

Hi, I updated my authenticator app and all of the previous history for the other authenticator isn't in my data request.  Is there anyway to request it from Dropbox or does it require a tier upgr...
account access
security
two factor authentication
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey rnacreous, thanks for posting here today!

Just to make sure we're on the same page here, can you confirm that you're talking about our 2FA feature? If not, feel free to clarify more.

Do you have any issues accessing your Dropbox account?

If you have any screenshots of what you see on your end, they're more than welcome just make sure to omit any personal info shown there.

Keep me posted, and we'll take a closer look into this. 

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!