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rnacreous's avatar
rnacreous
New member | Level 2
8 months ago

No Authentication history for previous authenticator

Hi, I updated my authenticator app and all of the previous history for the other authenticator isn't in my data request.  Is there anyway to request it from Dropbox or does it require a tier upgrad...
account access
security
two factor authentication
rnacreous's avatar
rnacreous
New member | Level 2
7 months ago

Hi Megan,

Yes. 

  • When I changed the authenticator app, I can only see the history for the new authenticator.
  • When I requested the data I changed the authenticator and it didn't give me any of the previous authenticators history.
  • Is there any way to get the history for the previous authenticator in a data request?

Thank you

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey rnacreous, sorry for jumping in. Is it OK to log a ticket for you next? We can message you at your Community email address directly.

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