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dv9009's avatar
dv9009
New member | Level 2
4 years ago
Solved

No longer receive any emails from Dropbox on email address that contains 'dropbox'

For years I have a free Dropbox account using an emailaddress hosted on my own domain that has the word 'dropbox' before the @. So the emailaddress is of the form "dropbox@mydomain.com".  Since somew...
account access
security
  • Walter's avatar
    Walter
    4 years ago

    Hey dv9009, sorry to hear you're having issues with this.

     

    Could you maybe try another browser other than the one you used and let us know if you're still not receiving the email to reset your account's password?

     

    If that doesn't work, let us know here and we'll reach out via email to investigate further. 

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey dv9009, sorry to hear you're having issues with this.

 

Could you maybe try another browser other than the one you used and let us know if you're still not receiving the email to reset your account's password?

 

If that doesn't work, let us know here and we'll reach out via email to investigate further. 

 

Thanks!

dv9009's avatar
dv9009
New member | Level 2
4 years ago

Wow, thanks, to my surprise this actually worked! I tried with MS Edge now (previously with Chrome), and now it works: both the email verification and also the resetting of the password. It even now also works in Chrome again.

 

Perhaps my account was incorrectly flagged as 'spam' or something. In any case, many thanks, this has solved my problem! 

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