Forum Discussion

Reynjav's avatar
Reynjav
New member | Level 1
11 months ago

Not getting the verification email

Hi everyone,  I’m desperate to access my account and to print photos from my account. However I’m trying to log in using my email but no verification is received. I’ve searched on Reddit if this is...
account access
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Reynjav, thanks for your post.

When you say that no verification is received, are you referring to the 6-digit security code needed to sign in?

Can you check your spam folder to see if it ended up there?

If not, try adding no-reply@dropbox.com to your email contacts and try to sign in again.

As for the email you mentioned, it is coming from a legit Dropbox address, but it won't help you sign in to your account.

Let me know how it goes. 

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