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Not Receiving 2FA Email Code in order to access the account.
We provide IT for a company that has a Dropbox company account. We are having issues that started a few weeks ago with not receiving the 2FA email code that is sent when we login. This is causing us ...
I wanted to follow-up here to share that we have finally gotten this resolved.
We were not able to resolve the issue with MFA emails failing between Dropbox and our @onmicrosoft domain. However, after a lot of back and forth, we were able to add a new admin with our normal domain and things are now working.
It's unfortunate we couldn't find a resolution for the email issue, but things are at least working for us now.
I've tried forwarding the email to the admin and replying. I've also tried CC'ng the admin onto the thread and replying, but nothing seems to go through.
Unfortunately, we cannot go through support through the account as we cannot login to the account.
Is there another email outside of the normal dropbox support domain that I could try emailing as the admin account to see if that at least goes through? It seems like there some kind of break in communication between Dropbox and the Admin account.
I don't feel comfortable putting our admin account on a public forum, but if you can PM me, or email me directly, I can send you screenshot of my replies from the admin account also if that helps.
- Jay
Dropbox Community Moderator
HI tmaksemetz_jnlr, I’d recommend getting in contact with our support team directly to look into this matter in more detail by following this method:
- Open an incognito/private browsing window, while not signed into your account
- Access this link
- Make sure to pick an email to which you can receive and send emails fromThe team should be able to assist further.
Thank you Jay. I think I've already done that before, choosing the login options and 2FA, but I never received anything to the admin mailbox. Its almost like the Dropbox domain is being blocked, but I don't see anything being blocked from my side. I just tried again, so fingers crossed this does something.
I haven't received any updates yet. Are you able to check on your end if these emails are being blocked?
Please let me know what we can do to resolve this as to me this feels unacceptable that we cannot get anywhere with support on this.
