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tmaksemetz_jnlr's avatar
tmaksemetz_jnlr
Helpful | Level 6
2 years ago
Solved

Not Receiving 2FA Email Code in order to access the account.

We provide IT for a company that has a Dropbox company account. We are having issues that started a few weeks ago with not receiving the 2FA email code that is sent when we login. This is causing us ...
account access
security
  • tmaksemetz_jnlr's avatar
    tmaksemetz_jnlr
    2 years ago

    I wanted to follow-up here to share that we have finally gotten this resolved. 

     

    We were not able to resolve the issue with MFA emails failing between Dropbox and our @onmicrosoft domain. However, after a lot of back and forth, we were able to add a new admin with our normal domain and things are now working. 

     

    It's unfortunate we couldn't find a resolution for the email issue, but things are at least working for us now. 

tmaksemetz_jnlr's avatar
tmaksemetz_jnlr
Helpful | Level 6
2 years ago

I haven't received any updates yet. Are you able to check on your end if these emails are being blocked? 

 

Please let me know what we can do to resolve this as to me this feels unacceptable that we cannot get anywhere with support on this. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
tmaksemetz_jnlr wrote:

Please let me know what we can do to resolve this as to me this feels unacceptable that we cannot get anywhere with support on this. 

Are you on a Microsoft 365 tenancy? I can't find it now, but there was a thread on another community site about 8-9 months ago talking about dropbox.com emails being blocked above the tenant level for some accounts. If you're on 365, you might want to reach out to Microsoft and see if that's happening.

  • tmaksemetz_jnlr's avatar
    tmaksemetz_jnlr
    Helpful | Level 6
    2 years ago

    Thanks Rich. That seems like what is happening, so I think I'll be calling Microsoft tomorrow. 

     

    Hindsight I probably should have done that by now, but we shall see tomorrow. 

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