Forum Discussion

SLFI59715's avatar
SLFI59715
Explorer | Level 3
3 years ago

Not Receiving Email Verification Message

As others have had the same issue, so too am I not able to receive the verification email to verify my email address.  I have tried numerous times over the late week as well as checked spam/junk, clu...
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Salsa1988's avatar
Salsa1988
Explorer | Level 3
3 years ago
I cannot access my account even though the password is correct, but it is not allowed to enter, and when the link is sent to me, the link does not appear in the incoming email, not even in drafts or junk, although I logged in several months ago and added the mail to my contacts. Please help me
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Salsa1988, sorry to hear you're having issues with this.

     

    Could you please clarify if you're getting any specific error when trying to log into the account in question? 

    • Salsa1988's avatar
      Salsa1988
      Explorer | Level 3
      3 years ago

      My email [personal information removed per the Community's Guidelines]
      If you can send link to reset account

      • Salsa1988's avatar
        Salsa1988
        Explorer | Level 3
        3 years ago
        No i don’t have error but i don’t get any messages to reset the account
        I don’t get any messages from Dropbox

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