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whyisitsodifficulttogetsupport's avatar
whyisitsodifficulttogetsupport
New member | Level 2
2 years ago

Not receiving emails for reset password or verification code

Hi.  I have another account on my work email, that does not receive either password reset or verification email. We are working online on this account weekly but after a reinstallation of my compute...
Account Access
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey whyisitsodifficulttogetsupport, and thanks for posting here.

 

In general, I'd advise you to not post any personal info here (in case you wanted to post the email address of your Dropbox account), since it's against our Community Guidelines, and it's also to protect your own personal details. 

 

Do you mean that you reinstalled the Dropbox app on your computer perhaps, and now you’re being asked for a security code?

 

Since you've already done some troubleshooting and checked everything (I’m guessing your spam folder, too), have you also opened any tickets with our support team, by any chance? If yes, I'd like you to send me your ticket number here.

 

Let me know, and we’ll have a look.

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