Forum Discussion

IHJ's avatar
IHJ
Explorer | Level 4
2 years ago

Not receiving one-time security code in email

I am the administrator for our Dropbox business account. I have created a new user in the admin profile and sent an invite to the new user. I have set up Dropbox on an iPad that I am preparing for th...
account access
emails
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi IHJ, thanks for the details.

 

As this is related to account-specific information, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

IHJ's avatar
IHJ
Explorer | Level 4
2 years ago

Thanks for the reply Jay. The ticket number is ID #24360922

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that, IHJ! I’ve gone ahead and added an internal note to your case. Our support team will review it and get back to you.

    • IHJ's avatar
      IHJ
      Explorer | Level 4
      2 years ago

      Hi Nancy Thanks for your response. Can you please check if there is any progress. I logged the request on Friday and understood that there should be a response within one business day. It is now after 5:00pm on Monday and I have had no response yet. As the new member of staff started work today, this matter is fairly urgent, as he does not yet have access to the shared files.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey IHJ - thanks for the nudge on this.

         

        A member of the team should be getting back to you on your ticket soon, but please let us know if you have anything else to add in the meantime. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!