Forum Discussion

IHJ's avatar
IHJ
Explorer | Level 4
2 years ago

Not receiving one-time security code in email

I am the administrator for our Dropbox business account. I have created a new user in the admin profile and sent an invite to the new user. I have set up Dropbox on an iPad that I am preparing for th...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for that, IHJ! I’ve gone ahead and added an internal note to your case. Our support team will review it and get back to you.

IHJ's avatar
IHJ
Explorer | Level 4
2 years ago

Hi Nancy Thanks for your response. Can you please check if there is any progress. I logged the request on Friday and understood that there should be a response within one business day. It is now after 5:00pm on Monday and I have had no response yet. As the new member of staff started work today, this matter is fairly urgent, as he does not yet have access to the shared files.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey IHJ - thanks for the nudge on this.

     

    A member of the team should be getting back to you on your ticket soon, but please let us know if you have anything else to add in the meantime. 

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