Forum Discussion

Jimmy Glinster's avatar
Jimmy Glinster
Explorer | Level 3
3 years ago

Not receiving Security Codes via email

Hi,   I'm not receiving security codes or password reset requests from Dropbox and am therefore unable to login. I can login online however and when trying to disable two-factor authentication th...
account access
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jimmy Glinster, sorry to hear you're having issues with this.

 

The one time security code is different from 2 factor authentication codes. 

 

Have you checked your email's spam/junk folder to see if the emails end up there somehow?

 

You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again.

 

If you did and still can't find the email with the code, let us know here and we'll reach out via the email address that's connected to your profile here on our Community to investigate further.

 

In any case, please keep me posted, Jimny. 

  • Jimmy Glinster's avatar
    Jimmy Glinster
    Explorer | Level 3
    3 years ago

    Still not working.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Jimmy Glinster, are you using a public email provider, or a private business domain for your email address?

      • Jimmy Glinster's avatar
        Jimmy Glinster
        Explorer | Level 3
        3 years ago

        bigpond.com email address

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