Forum Discussion

Jimmy Glinster's avatar
Jimmy Glinster
Explorer | Level 3
3 years ago

Not receiving Security Codes via email

Hi,   I'm not receiving security codes or password reset requests from Dropbox and am therefore unable to login. I can login online however and when trying to disable two-factor authentication th...
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Jimmy Glinster's avatar
Jimmy Glinster
Explorer | Level 3
3 years ago

Sure, go for it. I am receiving notifications from you regarding this matter and any reply's.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Jimmy Glinster, happy Monday!

     

    I just sent you an email, so we'll continue looking into this there.

    • Jimmy Glinster's avatar
      Jimmy Glinster
      Explorer | Level 3
      3 years ago

      Thanks Hannah, I've just responded to the email.

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