We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Jimmy Glinster
3 years agoExplorer | Level 3
Not receiving Security Codes via email
Hi,
I'm not receiving security codes or password reset requests from Dropbox and am therefore unable to login. I can login online however and when trying to disable two-factor authentication th...
Xmax11
3 years agoExplorer | Level 3
If you are not receiving security codes or password reset requests from Dropbox and you do not have two-factor authentication (2FA) set up, there could be a couple of reasons for this:
Email Delivery Issues:
- The emails from Dropbox may be going to your spam or junk folder. Check those folders in your email account to see if the messages are there. If you find them in your spam folder, mark them as "Not Spam" to ensure future messages from Dropbox are delivered to your inbox.
Email Settings:
- It's possible that your email provider's settings or filters are causing the emails to be blocked or delayed. You can check your email account settings and filters to ensure that emails from Dropbox are allowed.
Dropbox Account Verification:
- Even without 2FA enabled, Dropbox may occasionally send security codes or password reset requests for account verification purposes or as a security measure. This is to ensure that any login attempts are legitimate.
To address your specific questions:
Why am I not receiving these emails?
- The most common reasons for not receiving emails from Dropbox are email delivery issues or settings. Check your spam/junk folder, verify your email settings, and ensure that your email provider isn't blocking Dropbox emails. i am checking all my duplicate electricity bill from printebill.com
Why do I even need them if I do not have two-factor authentication set up?
- While 2FA is one reason you might receive security codes, Dropbox may also send security codes or password reset requests for other account security purposes, even if you don't have 2FA enabled. These measures are designed to protect your account from unauthorized access and ensure that you are the legitimate account holder.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!