Forum Discussion

drluc2004's avatar
drluc2004
New member | Level 2
2 years ago

Not receiving the 6-digit security code

I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to resolve this matter promptly is greatly appreciated. Is there by chance a way to avoid the the six-digit verification code in the future?

account access
security

14 Replies

Replies have been turned off for this discussion
Show More
  • Lilime's avatar
    Lilime
    Explorer | Level 3
    2 years ago
    Hi yes please email me! I try to login through online on site but the sign-in box only giving 2 opts (gmail & apple) which my registered email is yahoo. I tried to fill in the email below, 3 column and its directly lead me to signup, which its wrong.

    And when i try via mobile dropbox apps, the problem (as my first query) happens. Please help 😞
  • Lilime's avatar
    Lilime
    Explorer | Level 3
    2 years ago
    The dropbox ask me for the authentication code and its mentioned already sent to my email, i had checked it, its doesnt even available on my inbox/spam/junk
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Lilime, I just sent you an email, so we'll continue investigating this issue there.

     

    Thanks!

  • Lilime's avatar
    Lilime
    Explorer | Level 3
    2 years ago

    I already reply to your email! 😊

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!