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drluc2004's avatar
drluc2004
New member | Level 2
1 year ago
Solved

Not receiving the 6-digit security code

I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to resolve this matter promptly is greatly appreciated. Is there by chance a way to avoid the the six-digit verification code in the future?

account access
security
  • Mark's avatar
    Mark
    1 year ago

    Is the email account active? 

     

    If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so

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  • Lilime's avatar
    Lilime
    Explorer | Level 3
    1 year ago
    Hi yes please email me! I try to login through online on site but the sign-in box only giving 2 opts (gmail & apple) which my registered email is yahoo. I tried to fill in the email below, 3 column and its directly lead me to signup, which its wrong.

    And when i try via mobile dropbox apps, the problem (as my first query) happens. Please help 😞
  • Lilime's avatar
    Lilime
    Explorer | Level 3
    1 year ago
    The dropbox ask me for the authentication code and its mentioned already sent to my email, i had checked it, its doesnt even available on my inbox/spam/junk
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Lilime, I just sent you an email, so we'll continue investigating this issue there.

     

    Thanks!

  • Lilime's avatar
    Lilime
    Explorer | Level 3
    1 year ago

    I already reply to your email! 😊

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