Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

SalematWork's avatar
SalematWork
Explorer | Level 3
1 year ago

Not receiving the 6 digit verification code to access the account.

Hello everyone,  We have a paid subscription through one of our work email accounts, whose email was shut down. We soon realized that the account needs to stay active for us to recieve the code t...
account access
Account Settings
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

No worries, I got it SalematWork!

 

I just sent an email to your Community-linked email address, and I'll see you there!

SalematWork's avatar
SalematWork
Explorer | Level 3
1 year ago

I did receive a notice saying you mentioned me here, but I don't see any other email. Am I supposed to be receiving a separate email? Just checked JUNK/SPAM too. Nothing yet. 

  • SalematWork's avatar
    SalematWork
    Explorer | Level 3
    1 year ago

    Never mind. I see it now. Thank you. Just responded. 

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions