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samtheman326's avatar
samtheman326
New member | Level 2
2 years ago

Not receiving the verification email for my Dropbox account.

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
Account Access
emails
Security
Benhart78's avatar
Benhart78
Explorer | Level 4
12 months ago

Hi,

 

Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.

 

Please help.

 

Thanks.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi there, Benhart78, let's see what we can find together about this! 

 

I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you?

 

Let me know more, and we'll take it from there!

  • Benhart78's avatar
    Benhart78
    Explorer | Level 4
    12 months ago

    Hi Megan,

     

    That's great - I take it you have my email address.

     

    Thanks.

  • Benhart78's avatar
    Benhart78
    Explorer | Level 4
    12 months ago

    Hi Megan,

     

    Just checking you received my last message and have my email.

     

    Thanks.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi Benhart78, no worries, I got you!

       

      I just sent you an email, and I'll be happy to have a closer look into this. Thanks!

      • Benhart78's avatar
        Benhart78
        Explorer | Level 4
        12 months ago

        Hi Megan,

         

        Can you confirm the account type please? Was it Hotmail, Google etc as I don't appear to have received any messages.

         

        Thanks.

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