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samtheman326's avatar
samtheman326
New member | Level 2
2 years ago

Not receiving the verification email for my Dropbox account.

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply drop...
account access
emails
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

No worries, then, can we send you an email on our end, so we can take a closer look?

Wolbok's avatar
Wolbok
New member | Level 2
2 years ago

Hi Hannah .

 

I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

 

Here is what I've done so far:

I checked the spam folder

Added a no-reply@dropbox.com contact to Outlook.

I've checked the online outlook p;platform (thinking that the PC app may be the issue)
I've set up two-step authentication.

 

These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for letting us know, Wolbok.

     

    I just sent you an email, so we can investigate this internally.

     

    Cheers.

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