Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder. 

I've verified my address is correct. 

 

Please do help me sort this out

 

Peter

account access
emails
security

77 Replies

Replies have been turned off for this discussion
Show More
  • Shaz35's avatar
    Shaz35
    New member | Level 2
    2 years ago

    Hi everyone

     

    I am not receiving the verification email to verify the email I have logged in with. 

    I have looked in the spam folders and junk folders, but I am not getting anything. 

    This is also affecting me receiving shared folders as I am not getting them either. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Just sent you the email, I'll see you there Mariexshx!

     

    Thanks! 😎

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mariexshx, I'd like to have a closer look into this, if you don't mind.

     

    Can I send you an email, in order for us to investigate there, since it'd be more account-specific?

     

    Let me know! 

  • Mariexshx's avatar
    Mariexshx
    Explorer | Level 3
    2 years ago
    I can't access my account because a security code is required, which should be sent to my email address. But I can't find one there. I think I forgot to verify my email address.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, Mariexshx, let's jump right into this! 

     

    Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it. 

     

    Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again? 

     

    Let me know how it goes.

  • Mariexshx's avatar
    Mariexshx
    Explorer | Level 3
    2 years ago
    Omg I don't know if I confirmed my email. Apparently you can't confirm it afterwards.😟
  • Mariexshx's avatar
    Mariexshx
    Explorer | Level 3
    2 years ago
    I didn't receive a security code in my email. What could be wrong? It's definitely the right email.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No problem at all vwen001! 

     

    I'll see you there, cheers!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!