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Forum Discussion
Pete417
3 years agoNew member | Level 2
Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
106 Replies
Replies have been turned off for this discussion
- Megan1 year ago
Dropbox Community Moderator
Hi Bruno87, I'd be happy to help!
I just sent you an email, in order for us to have a closer look into this.
Reply back to me, and we'll take it from there. Thanks!
- Bruno871 year agoNew member | Level 2
Hey Megan, hope you are ok.
I have the same problem, my email is good but not receiving dropbox any verification email, Isn't in "spam", and I also added "no-reply@dropbox.com" to my address book.
Can you help me, please? - Julie M.141 year agoNew member | Level 2
If GMail . . .
There is a setting for Advanced Protection on Chrome that is made for blocking phishing - it is also blocking email verification. Try turning that off to receive that email then back on.
The problem with this setting is that it doesn't tell us nor the sending company that it isn't getting to us. - Walter1 year ago
Dropbox Community Moderator
Hey cmaurand - sorry to hear you're having issues with this.
Could you try another browser to request the verification email and let me know how it goes?
If it doesn't arrive in your inbox and/or the junk/spam folder in a reasonable amount of time, please let us know here and we'll reach out via email to investigate further.
- cmaurand1 year agoNew member | Level 2
Having the same trouble. Using a business domain hosted at gmail. no-reply@dropbox.com is in the contacts. The email is not landing in junk mail. We have tried sending the verification email several times.
- ZacharyHarvey2 years agoExplorer | Level 3
Hi Walter
I tried accessing it in incognito mode and was able to get the verification email sent. Thanks for pointing that out.
- PS242 years agoNew member | Level 2
Thanks for your help resolving this issue. I've been able to verify my account!
- Bigfishbelly2 years agoExplorer | Level 3Hi, Thanks to Magan and Colby for assisting me to solve my problem . Communication took some time but they still followed through. Thanks Guys your the best ü
- PS242 years agoNew member | Level 2
Yes, please go ahead and send me an email; I'm receiving other emails from Dropbox without issue. I have tried both clearing my cache and requesting it via a different browser; no success.
- Walter2 years ago
Dropbox Community Moderator
Hey PS24 & ZacharyHarvey - would it be OK if we reached out via email to have a further look internally?
In the meantime, have you tried clearing your browser's cache or using another browser to request the verification email?
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