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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder. 

I've verified my address is correct. 

 

Please do help me sort this out

 

Peter

account access
emails

106 Replies

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  • ofg205's avatar
    ofg205
    New member | Level 2
    1 year ago

    Hi all, 

     

    The same thing is happening to me despite having added the noreply email address - I'm also on a Basic plan so have limited customer support options. Please could someone assist? 

     

    Thanks so much, 

    Liv

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi ofg205, please could you get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

     

    From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    roland2198, have you checked my reply to you here, by any chance? If yes, please let me know if you’ve tried all of the suggestions, but to not avail.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for clarifying! I had a quick look in our system in the meantime and I can see you’ve already contacted our support team about this issue. 

    Please check the support agent’s reply, when you can, and they’ll look into this further.

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