Not receiving verification email, how can I verify my account?

I'm also having this issue. I've tried to send a verification email multiple times, and it hasn't shown up. My IT team has verified that emails from Dropbox aren't getting blocked.

Hey andy40, sorry to hear that you're having this issue.

Just to confirm, have you checked your spam folder and added no-reply@dropbox.com to your email contacts, to see if that helps?

Hi Hannah .

I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

Here is what I've done so far:

I checked the spam folder

Added a no-reply@dropbox.com contact to Outlook.

I've checked the online outlook p;platform (thinking that the PC app may be the issue)
I've set up two-step authentication.

These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

Thanks for letting us know, Wolbok.

I just sent you an email, so we can investigate this internally.

Cheers.

Hello,

I tried two days ago and then today multiple times to 'verify my email address'.  I see nothing in my Junk Email either.  I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username.  Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone.  Please help.

Thank you,

Thanks for letting us know about this on the forum, User48!

Can you also add no-reply@dropbox.com to your email contacts and resend the verification email? 

If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.

Keep me posted for any updates.

Hi Nancy,

I've now added no-reply@dropbox.com to my email contacts.  I tried resending the verification email and it isn't going through.  This is a work domain email.

Thank you,

Thanks for giving that a go, User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? 

If there’s not, I can log a ticket for you to the email address you see here.

I am seeing the same problem.  I receive messages showing ".. invited to view..." from no-reply@dropbox.com with a verify request .I click on the "add to Dropbox" but the email never appears.  I am testing with 2 accounts each on a windows 10 system using my gmail account and a private domain account.

Hey David Batchelor! It sounds like another user has sent you a request to access a shared file/folder (which is different to what the OP mentioned). 

Are you also trying to verify your Dropbox email address, as outlined here?

Otherwise, you should be able to access your shared content via the Shared tab of your Dropbox account.