Not receiving verification email, how can I verify my account?

Thanks for clarifying! I had a quick look in our system in the meantime and I can see you’ve already contacted our support team about this issue. 

Please check the support agent’s reply, when you can, and they’ll look into this further.

Tried but without succes

roland2198, have you checked my reply to you here, by any chance? If yes, please let me know if you’ve tried all of the suggestions, but to not avail.

Same problem with an old account

Hi ofg205, please could you get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

Hi all, 

The same thing is happening to me despite having added the noreply email address - I'm also on a Basic plan so have limited customer support options. Please could someone assist? 

Thanks so much, 

Liv

Hey David Batchelor! It sounds like another user has sent you a request to access a shared file/folder (which is different to what the OP mentioned). 

Are you also trying to verify your Dropbox email address, as outlined here?

Otherwise, you should be able to access your shared content via the Shared tab of your Dropbox account.

I am seeing the same problem.  I receive messages showing ".. invited to view..." from no-reply@dropbox.com with a verify request .I click on the "add to Dropbox" but the email never appears.  I am testing with 2 accounts each on a windows 10 system using my gmail account and a private domain account.

Thanks for giving that a go, User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? 

If there’s not, I can log a ticket for you to the email address you see here.

Hi Nancy,

I've now added no-reply@dropbox.com to my email contacts.  I tried resending the verification email and it isn't going through.  This is a work domain email.

Thank you,