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Notifications on my computer of SMS backups being downloaded and opened
Hello, my computer has been giving me dropbox notifications all arvo, that sms's I have backed up to dropbox are being downloaded and opened, but that certainly isn't the case on my computer. I have...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the info. Regarding the notification that the files were being accessed and downloaded, can you provide any more information on exactly what the messages said, and where?
A screenshot of this would help greatly.
Hi, I am sorry for the late reply. The issue is still occurring. Basically, a small Dropbox notification pops up above the task bar of my computer saying that a certain file is being downloaded. The file is an SMS with a date (2017 and today up to 2018), which are my SMS backups. I have attached a screen shot.
I have changed my dropbox password and the password for the associated email. Thank you for your help.
- Hannah
Hey Racquels, sorry to jump in here and thanks for the screenshot!
What this notification means is that these files that you're backing up to Dropbox are getting downloaded to your computer.
Since you're using the Dropbox application on this computer, any files that you add to your account from other devices or dropbox.com, will sync to the computer as well.
If you hover your mouse over the Dropbox icon in your system tray, it should tell you that it's "Downloading.." and should give you a time frame for how long this process will take.
Once syncing is finished, these files should appear in a folder named "Dropbox" in your file explorer, along with your other Dropbox files.
P.S. I don't see the Dropbox icon in your screenshot, so to see it, you might need to click on the arrow that has your hidden icons.
Hi Hannah
Thank you for your response.I realize the SMS backup syncs with the computer.
It's just that the backup is automatically set for around 1am in the morning, and the pop-up notifications are noticed by me during the day. And the file name that the pop up says is downloading, is not a 2023 backup.
It's backups that already exists in my sms backup files in dropbox, dating back a few years that appear to be downloading. But they are already synced to my computer.
If I search the sync list in the dropbox system tray, (Sync History and Activity Tabs) the SMS backup file that is shown in the pop-up notification isn't listed there.
So you see, I feel confused and concerned.Regards
Rachel
- Hannah
Thanks for the update here, Rachel.
I understand your confusion, so let's see what we can find out about this.
Are the files that appear to be getting downloaded usually set to "online-only"?
If so, is it possible that any third party apps are trying to access those files? E.g. an antivirus, other backup services, or other third party apps that monitor files?
This would explain why the files are getting downloaded without you doing so.
Next time this happens, can you open your task manager, to see what apps are running at the time and try closing some, to see if that helps with the issue?
