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Racquels's avatar
Racquels
Explorer | Level 3
3 years ago

Notifications on my computer of SMS backups being downloaded and opened

Hello, my computer has been giving me dropbox notifications all arvo, that sms's I have backed up to dropbox are being downloaded and opened, but that certainly isn't the case on my computer.  I have...
account access
security
Racquels's avatar
Racquels
Explorer | Level 3
3 years ago

Hi Hannah

 


Thank you for your response.

 

I realize the SMS backup syncs with the computer.  

It's just that the backup is automatically set for around 1am in the morning, and the pop-up notifications are noticed by me during the day.  And the file name that the pop up says is downloading, is not a 2023 backup. 

It's backups that already exists in my sms backup files in dropbox, dating back a few years that appear to be downloading.  But they are already synced to my computer.  

 

If I search the sync list in the dropbox system tray, (Sync History and Activity Tabs) the SMS backup file that is shown in the pop-up notification isn't listed there.  

So you see, I feel confused and concerned.

 

Regards

 

Rachel 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update here, Rachel.

 

I understand your confusion, so let's see what we can find out about this.

 

Are the files that appear to be getting downloaded usually set to "online-only"?

 

If so, is it possible that any third party apps are trying to access those files? E.g. an antivirus, other backup services, or other third party apps that monitor files?

 

This would explain why the files are getting downloaded without you doing so.

 

Next time this happens, can you open your task manager, to see what apps are running at the time and try closing some, to see if that helps with the issue?

  • Racquels's avatar
    Racquels
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    My apologies for taking so long to respond. We have been away. I didn't have most files set to "online only" when I first asked my question.  I have all of my files set to "online only" now though.  I'll scour the task manager as you suggested.  I think the fact that the pop up sometimes says the files are downloaded and being opened has probably left me feeling very unsure of what is going on, as under the activity tab, they are not listed.

     

    Thanks again for your help.  I will let you know if I uncover any third-party apps in the task manager. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Racquels, could you try signing out of the app, and then back in?

     

    I can definitely see where you're coming from, but if you took all the necessary measures, such as changing the password etc. you should be covered. Sometimes it could be a simple re-indexing of the files, or as Hannah mentioned a third-party app accessing these files. 

     

    In any case, keep an eye on it, and let us know how this goes!

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