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AnthonyMondz's avatar
AnthonyMondz
New member | Level 2
9 years ago
Solved

Old account closed due to inactivity. What can I do?

How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This accoun...
account access
security
  • Rich's avatar
    Rich
    9 years ago
    ferpal1 wrote:

    My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?

    More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

     

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

ferpal1's avatar
ferpal1
Explorer | Level 3
9 years ago

Hello there!

Help please!!!

My account gor closed due to inactivity.

I have been away for a while and did not need to access the account but

is there a way to re open it? 

Thank you 

Fernando

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey ferpal1, if you go per Rich 's advice, please let me know here, so that I check it on my end!  

Looking forward to hearing back from you. Thanks!

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