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Tassia's avatar
Tassia
Explorer | Level 4
3 years ago
Solved

Old Email Account with gmail overwritten with google login.

Hello together! I need help and hope someone here can show me how to solve my problem... Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your accou...
account access
Account Settings
  • Jay's avatar
    Jay
    3 years ago

    The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email. 

     

    Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Iamlost2023, could you confirm the last time you logged into your account before this happened? Have you had any devices connected to that account?

Renaissancemaan 's avatar
Renaissancemaan
New member | Level 2
2 years ago
Same thing happened to my Dropbox account! Lost years of photos when I logged into the same account on a new phone. Sucks.
  • TomWatson's avatar
    TomWatson
    Explorer | Level 4
    2 years ago

    Most disappointing indeed. I have removed dropbox from my tools.

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