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Old Email Account with gmail overwritten with google login.
Hello together!
I need help and hope someone here can show me how to solve my problem...
Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.
My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.
Pls help me. Thank you very much!
The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email.
Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?
35 Replies
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- Hannah
Dropbox Community Moderator
Hmmm, could you try signing in using your email address, but typing googlemail.com instead of gmail.com?
This might be the same address for Google, but for Dropbox they are considered different, so I'd like to check if that's the case here as well.
I never had a googlemail ending before. And as i tried it here I could not login.
Can you now find any solution for my case?- Jay
You mentioned emails in 2019, when was the last time you logged into your account prior to signing into the new phone?
I was allways logged in on my old Phone. Just when i downloaded dropbox on my new phone I somehow created a new account by clicking "log in via google" and not with "log in with email".
And then it somehow overwrote my old account and the new one is completly empty.
Can you see something somehow now?
I think I answered enoght questions now 😄Hello 🙂
Yes pls do that, I hope you find my stuff.I don't know if yu just can implement the files into the new current account? would be the easiest way or?
Thank you very much
- Jay
Thanks, I've sent you an email, please could you reply to it as soon as possible.
- Hello everyone,
I have the exact same problem as Tassia. In other words - my dropbox account with gmail login had been overwritten with a google login. All my files are gone!! Could you please help me to get them back? - Jay
Hi Iamlost2023, could you confirm the last time you logged into your account before this happened? Have you had any devices connected to that account?
- The last time I logged into my “old”account was probably last week. I do not have any devices connected via a dropbox app if that is what you mean. I did have some files open in the browser on my phone but when I opened the browser screen I received the notification that the folder in which the file was saved did not exist and was redirected to the second account with an empty dropbox that I accidentily created this morning using Google.
