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Tassia
3 years agoExplorer | Level 4
Old Email Account with gmail overwritten with google login.
Hello together!
I need help and hope someone here can show me how to solve my problem...
Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.
My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.
Pls help me. Thank you very much!
The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email.
Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?
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- Hannah3 years ago
Dropbox Community Moderator
Hey Tassia, at this point, I would suggest that we create a ticket for you, so that we can look into your account and see if we can find the files you're missing.
Can we do that?
- Tassia3 years agoExplorer | Level 4
I was allways logged in on my old Phone. Just when i downloaded dropbox on my new phone I somehow created a new account by clicking "log in via google" and not with "log in with email".
And then it somehow overwrote my old account and the new one is completly empty.
Can you see something somehow now?
I think I answered enoght questions now 😄 - Jay3 years ago
Dropbox Community Moderator
You mentioned emails in 2019, when was the last time you logged into your account prior to signing into the new phone?
- Tassia3 years agoExplorer | Level 4
I never had a googlemail ending before. And as i tried it here I could not login.
Can you now find any solution for my case? - Hannah3 years ago
Dropbox Community Moderator
Hmmm, could you try signing in using your email address, but typing googlemail.com instead of gmail.com?
This might be the same address for Google, but for Dropbox they are considered different, so I'd like to check if that's the case here as well.
- Tassia3 years agoExplorer | Level 4
I only see the this in the events. So its just the account creation I think. The deleted files section is also empty.
But I definitely have an older account with my Gmail, as the Mails that i reacieved show. - Jay3 years ago
Dropbox Community Moderator
Hi Tassia, do you see any info in the events page or the deleted files page?
- Tassia3 years agoExplorer | Level 4
When i go on your link there is just the Dropbox folders when i normally log in. Means there is nothing from my old content.
- Hannah3 years ago
Dropbox Community Moderator
I'm afraid that for security reasons, we don't have access to this info, especially through the Community.
If you go to this page, do you see any of the files you're looking for?
- Tassia3 years agoExplorer | Level 4
Hello,
its the same thing.
Can you see in your database if there are any images etc. that are connected with my email? '
I also could ive you the mails fom the past to proove that the account existed.Thank you
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