Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

anarag's avatar
anarag
Explorer | Level 4
2 years ago
Solved

Our password holder has deceased, how can we change the email?

Our church uses a shared dropbox folder for storing and sharing documents. Previously, the board president was the owner but passed away without sharing her password with the next president. No one h...
account access
security
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info. In this case, the only way to access that account would be via this process.

     

    If this isn't possible, the only remaining option would be to copy the files from the shared folder into another folder on your account, and then share that folder with the same members as before.

sarah copland's avatar
sarah copland
Helpful | Level 5
2 years ago

Hi Hannah,

 

Thank you and thanks for coming back to me

Sure, I seem to have 2 ticket numbers, I will pass them both on

 

 

Ticket #23608076

 

Ticket #23006764

 

Hoping one of those is the right one. Apologies, I raised this quite some time ago and have lost track as to where I got to with it.


Many thanks in advance

 

Sarah [removed]

[removed]

 

[personal info removed per the Dropbox Community Guidelines]

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi sezza28, from the wording in that email from the legal team, unfortunately, it doesn't appear to be possible to regain access to the Dropbox account.

 

Since they would be the team to process this change, without those documents, it wouldn't be possible to change this decision.

 

I'm sorry I can't be more helpful on this matter.

  • sezza28's avatar
    sezza28
    Explorer | Level 4
    2 years ago

    Hi Jay


    Thanks for coming back to me. I can't give up yet 🙂 Could you or the legal team advise as to how I might be able to get hold of these documents please?

    Your co-operation is greatly appreciated.

    Thanks

    Sarah

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!