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anarag's avatar
anarag
Explorer | Level 4
1 year ago
Solved

Our password holder has deceased, how can we change the email?

Our church uses a shared dropbox folder for storing and sharing documents. Previously, the board president was the owner but passed away without sharing her password with the next president. No one h...
account access
security
  • Jay's avatar
    Jay
    1 year ago

    Thanks for the info. In this case, the only way to access that account would be via this process.

     

    If this isn't possible, the only remaining option would be to copy the files from the shared folder into another folder on your account, and then share that folder with the same members as before.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi sezza28, from the wording in that email from the legal team, unfortunately, it doesn't appear to be possible to regain access to the Dropbox account.

 

Since they would be the team to process this change, without those documents, it wouldn't be possible to change this decision.

 

I'm sorry I can't be more helpful on this matter.

sezza28's avatar
sezza28
Explorer | Level 4
1 year ago

Hi Jay


Thanks for coming back to me. I can't give up yet 🙂 Could you or the legal team advise as to how I might be able to get hold of these documents please?

Your co-operation is greatly appreciated.

Thanks

Sarah

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