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RobySeek's avatar
RobySeek
New member | Level 2
4 years ago
Solved

Password reset email not received

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
account access
  • Jay's avatar
    Jay
    4 years ago
    If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 
mcarrasco's avatar
mcarrasco
Explorer | Level 4
2 years ago

Yesss please!

Im gonna be so thankfull

I´ll be waiting you email

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Not a problem, mcarrasco, I just sent you an email, so we'll continue there. 🙂

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey mcarrasco, we can only contact you to the email address linked to your Community profile here.

       

      I will follow up with you, so we can move forward with the process about the affected account.

      • mcarrasco's avatar
        mcarrasco
        Explorer | Level 4
        2 years ago

        please!

        in the up-right corner says mi profile is mcarrasco

        I really need the files in my account for work

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