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Password reset email not received
Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says t...
- If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within.
I forgot my password. I am using same Dropbox account on other two devices. When I use "password reset" and enter my email address I never receive an email with password reset link. I have added Dropbox to whitelist and emails are not ending up in spam folder... I don't know what is going on. For now, Dropbox is working fine on two devices (password saved but I don't remember it so if I need to reinstall OS it will be lost on those working devices as well). Any idea?
- Hannah
Dropbox Community Moderator
Thanks for letting us know about this, nts-studio.
Can we send you an email, so we can take a closer look?
Please do so! Thank you!
- Hannah
Not a problem, nts-studio, you've got mail!
