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RLAZ's avatar
RLAZ
New member | Level 2
2 months ago

Personal files not available since Dropbox team was 'disbanded'

Dropbox Plan - Plus, Personal Account
Do you have access to the email linked to the account?
Yes
Are there any devices connected to your Dropbox account?
iPhone, Macbook Pro

Question or Issue
I have had a dropbox account at least 5-10 years if not more. Recently a non-profit group that I was associated with experimented with the TEAM aspect of their free Dropbox account. I was an "invited" member. I was not involved in setting it up. About 3 months ago they upgraded to a new account and disabled the free account and removed all "invited" accounts. Since that happened I no longer have access to my files on my personal dropbox account.

I can see them in the side bar of my apple finder under DROPBOX-PERSONAL, but they are not syncing and when I click a file I get an error message: Your device couldn’t connect to the server. There may be a problem with the server or network.

I have upgraded my account to Dropbox Plus so that I could get support plus more space. I would like to get my files back now. I'd like to know how to re-link my files to my account. The account name remains the same - same email address.

Please help. Thank you.

account access
security

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago
    RLAZ wrote:

    Now I can only see them but cannot open them.

    Can you post a screengrab of the error messages?

  • RLAZ's avatar
    RLAZ
    New member | Level 2
    2 months ago

    To clarify - I was able to see and access my files until they disbanded the team. Now I can only see them but cannot open them.

  • RLAZ's avatar
    RLAZ
    New member | Level 2
    2 months ago

    The team account is not deleted, they just removed the accounts. I was advised (via a message in dropbox) that my account was converted to a personal account (see below). I was able to access my files  my own in my account (so maybe they could see them too, I'm not sure). I do not see any of my files on that page that you referenced. Those are files that belong to the non-profit.

    Thanks for responding so quickly! Much appreciated.

    Randi

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi RLAZ, thanks for contacting us!

    Just for clarification, did they delete the entire Dropbox team, including all member accounts, or did they convert your account back to a Basic personal plan before deleting the team?

    Do you see any of your missing files on the Dropbox site on this page?

    This will help me to assist further!

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